Privacy Policy — ck1111 Platform

1 Information We Collect

When you register for and use the ck1111 platform, we collect personal information in several ways. The categories of data we collect include, but are not limited to, the following:

1.1 Registration Data

When you create a ck1111 account, we ask you to provide your full legal name, date of birth, residential address, email address, and phone number. This information is required to establish your account, verify your identity, and ensure that you meet the minimum age requirement of 18 years.

1.2 Identity Verification Documents

To comply with our anti-fraud and know-your-customer (KYC) obligations, ck1111 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, along with proof of residential address such as a recent utility bill or bank statement. These documents are processed securely and retained only for as long as legally required.

1.3 Financial Data

We collect information related to the payment methods you use on ck1111, including mobile banking details (bKash, Nagad, Rocket, Upay account references) and card details (Visa, Mastercard). Full card numbers are never stored on ck1111's servers; payment data is handled via encrypted tokenisation through our payment processing partners.

1.4 Transactional Data

We maintain records of all deposits, withdrawals, bets placed, games played, bonus activations, and account balance changes associated with your ck1111 account. This data is used for account management, dispute resolution, and regulatory compliance.

1.5 Technical and Usage Data

When you access the ck1111 platform, our systems automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, referring URL, pages visited, session duration, and interaction patterns. This data helps us optimise the platform experience and detect fraudulent or unusual activity.

1.6 Communications Data

If you contact ck1111's support team via live chat, email, or any other channel, we retain records of that correspondence. This allows us to track the history of your enquiries and ensure consistent, informed service across all interactions.

2 How We Use Your Data

ck1111 uses the personal data we collect for specific, defined purposes. We do not process your data in ways that are incompatible with these stated purposes:

3 Legal Basis for Processing

ck1111 processes your personal data on one or more of the following legal bases, depending on the specific context of the processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and ck1111 — specifically, the provision of betting, gaming, and payment services under these Terms and Conditions.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and responsible gaming mandates.
• Legitimate interests: Processing is necessary for ck1111's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For processing activities that are not strictly necessary (such as direct marketing communications), ck1111 will seek your prior, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4 Sharing Your Data

ck1111 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited and controlled circumstances:

4.1 Service Providers

We share data with carefully selected third-party service providers who assist in delivering ck1111's services. These include payment processors (bKash, Nagad, Rocket, Upay, Visa and Mastercard processing networks), identity verification service providers, KYC and AML screening vendors, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually required to handle your data securely, use it only for the purposes specified, and comply with applicable data protection standards.

4.2 Game Providers

Game studios and content providers whose titles are offered on ck1111 — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens or anonymised player IDs) necessary to operate their games within the ck1111 environment. These providers do not receive your full personal profile.

4.3 Legal and Regulatory Disclosure

ck1111 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of ck1111, its users, or the public.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ck1111's business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected users of any such transfer and the implications for their data.

5 Cookies and Tracking Technologies

ck1111 uses cookies and similar tracking technologies to enhance the functionality of the platform, maintain session continuity, and gather analytics data. The types of cookies we use are described below:

• Essential cookies: These cookies are strictly necessary for the ck1111 platform to function. They enable core features such as user authentication, session management, and security checks. These cookies cannot be disabled without impairing the platform's usability.
• Analytics cookies: We use anonymised analytics cookies to understand how users navigate the ck1111 platform — including which pages are visited most frequently and how long users spend on each section. This data is used in aggregate form to improve the platform experience.
• Functional cookies: These cookies remember your preferences, such as your preferred language, display settings, or recently viewed game categories, to provide a more personalised experience on subsequent visits.
• Security cookies: ck1111 uses security cookies to detect and prevent fraudulent activity, including bot traffic, account takeover attempts, and unusual login patterns.

6 Data Retention

ck1111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Active account data: Retained for the full duration of your account's active status, plus a minimum retention period of five years following account closure to meet anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable regulations.
• Transactional records: All betting, deposit, and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Customer support records: Correspondence and support ticket histories are retained for three years from the date of the last interaction.
• Marketing consent records: Retained indefinitely as evidence of consent, or until you withdraw your consent, whichever is earlier.

When data is no longer required, ck1111 will securely delete or anonymise it in accordance with our internal data disposal procedures.

7 Your Rights

As a ck1111 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: You have the right to request a copy of the personal data ck1111 holds about you, along with information about how it is being used. We will respond to verified access requests within 30 days.
• Right to rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain information directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that ck1111 delete your personal data. This right is subject to limitations — for example, we cannot delete data that we are legally required to retain for AML or KYC purposes.
• Right to restrict processing: You may request that ck1111 suspend the processing of your data in specific circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to object: Where data processing is based on ck1111's legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

8 Children's Privacy

ck1111 is strictly an 18+ platform. We do not knowingly collect, store, or process personal data relating to individuals under the age of 18. Our registration process includes age verification checks designed to prevent minors from creating accounts.

If ck1111 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. Any winnings or balances associated with an underage account will be forfeited.

9 Third-Party Services

The ck1111 platform may contain integrations with or references to third-party services, including game providers, payment gateways, and analytics tools. ck1111 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ck1111.

Payment service providers such as bKash, Nagad, Rocket, and Upay operate their own independent privacy policies that govern how they handle transaction data on their respective platforms. ck1111 shares only the minimum data necessary with these providers to process your transactions.

Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may process limited technical session data in order to deliver their game content. These providers are contractually bound to data protection standards consistent with ck1111's own privacy obligations.

10 Data Security

ck1111 employs a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• End-to-end SSL/TLS encryption for all data transmitted between your device and the ck1111 platform.
• Encrypted storage of sensitive personal data, including identity documents and financial records, on secured servers.
• Role-based access controls ensuring that only authorised ck1111 personnel can access personal data, and only to the extent required for their specific duties.
• Regular security assessments, penetration testing, and vulnerability scanning to identify and remediate risks proactively.
• Multi-factor authentication (MFA) options available to users to add an additional layer of protection to their accounts.
• Automated systems designed to detect and flag unusual account activity, login attempts from unrecognised devices, and other indicators of potential compromise.

While ck1111 takes reasonable and appropriate steps to protect your personal data, no method of internet-based data transmission or storage is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ck1111 will notify affected users in accordance with applicable data protection obligations.

11 International Data Transfers

ck1111 operates primarily for users based in Bangladesh, and we endeavour to store and process personal data within the geographic region where it is collected. However, certain third-party service providers — including cloud infrastructure providers, game studios, and KYC vendors — may be located in or process data from jurisdictions outside Bangladesh.

Where personal data is transferred internationally, ck1111 takes appropriate steps to ensure that the transfer is subject to adequate safeguards. This may include contractual data protection clauses, adequacy assessments, or other recognised transfer mechanisms.

12 Changes to This Privacy Policy

ck1111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the introduction of new services, or updates to applicable laws and regulations. The date at the top of this document will be updated to reflect the most recent revision.

Where changes are material — meaning they significantly affect how we collect or use your personal data, or alter your rights in a substantive way — ck1111 will provide advance notice to registered users via the platform interface or by email to the address on record, where reasonably practicable.

Your continued use of the ck1111 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a revised policy, you should cease using the platform and contact support to arrange account closure.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ck1111 handles your personal data, please contact our data privacy team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request" for faster routing to the relevant team
• Live Chat: Available 24/7 via the ck1111 platform — average response time 2–5 minutes
• Support languages: English and Bengali

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 days. For complex data rights requests, we may require additional time and will inform you accordingly.

For information about responsible gaming tools, self-exclusion, and deposit limits, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics raised by ck1111 users.